This Refund Policy outlines our guidelines regarding refunds for the services we offer. Please read this policy carefully before engaging our services.
- Eligibility for Refunds:
1.1. Refunds may be considered in the following situations:- If we are unable to proceed with your immigration application due to unforeseen circumstances or changes in immigration laws or regulations.
- If you have made a payment for a service that is subsequently deemed ineligible or unnecessary for your specific immigration case.
1.2. Refunds will be assessed on a case-by-case basis, taking into consideration the specific circumstances and our ability to deliver the requested services.
- Refund Process:
2.1. To request a refund, you must submit a written request to our customer support team, explaining the reason for your refund request and providing any supporting documentation.
2.2. Our team will review your request and notify you of the refund decision within a reasonable timeframe.
2.3. If your refund request is approved, we will initiate the refund process using the original method of payment. - Non-Refundable Fees:
3.1. Certain fees, such as government application fees, third-party service charges, and administrative fees, are non-refundable. These fees are typically paid directly to the relevant authorities or service providers and are subject to their refund policies. - No Refunds for Completed Services:
4.1. Once services have been completed or delivered, refunds will not be issued, except as outlined in exceptional circumstances or as required by applicable laws. - Changes or Cancellations:
5.1. If you wish to make changes to your service request or cancel your engagement with us, please notify us as soon as possible. Depending on the stage of the service and the work completed, adjustments or partial refunds may be considered on a case-by-case basis. - Contact Us:
If you have any questions, concerns, or requests regarding our Refund Policy or the refund process, please contact our customer support team using the contact information provided on our website.
Please note that this Refund Policy applies only to our services and does not cover any fees or charges imposed by external entities, such as government bodies or other service providers.
By engaging our services, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund Policy. We encourage you to review this policy before initiating any payment or engagement with us.
